Priority Support Info

Priority Support - For When You Want Peace of Mind

If your business relies on your software system to function hour by hour and day by day, then you will want to rest assured that system is supported by the company who created it.

Just ask yourself what would happen to your business if your systems were down for an hour, or a day, or a week, and you'll quickly realize that you need to partner with a company like ICON to build your system, run it, AND support it day to day.

If you are serious about your business, then call us today!

Priority Support Benefits

• 2, 4, or 8 Hour Guaranteed Response Time options
• Instant SMS Notification to support team members with escelation procedures to ensure that your issue is responded to ASAP.
• Online ticket tracking system to track response time for all tickets, and to log details of resolutions.
• Create a ticket just by emailing it to our special Priority Support email address from your computer or from your phone.
• Track progress of your ticket through email update notices or through the online Priority Ticket system.

Pricing

Priority Support access is charged as a monthly automatic credit card or eCheck/ACH transaction with a six month term. Pricing is between $500-$1500/month.

Conditions

Using Priority Support will guarantee your issue will be responded to within the guaranteed response time or faster. Once the source of an issue is determined, if it is a quick fix, then it will be fixed immediately. If it is a larger issue, then the fix will be scheduled as priority internally.